ITIL Toolkits 2.3
The Information Technology Infrastructure Library (ITIL) is a customizable framework of best practices that promote quality computing services in the information technology (IT) sector. ITIL addresses the organisational structure and skill requirements for an IT organisation by presenting a comprehensive set of management procedures with which an organisation can manage its IT operations.
Price: USD $199.00;
License: Shareware (Free to Try)
File Size: 3239 KB;
Platform: Windows 3.x, Windows, Windows 95, Windows 98, Windows Me, Windows NT, Windows 2000, Windows XP, Windows CE, PDA
Whizlabs ITIL Preparation Kit 6.0.1
Ensure your success in ITIL certification exam with Whizlabs preparation kit. Backed by Unique and Industry-best ‘Unconditional 150% Test PASS Guarantee’, the kit contains 5 full length simulated mock exams and interactive quiz (over 200 questions) on the real exam pattern. The advanced features like Adaptive Testing, Intelligent Reporting, In-depth Customization, Exhaustive Explanations, Printing, Question Bookmark, and Feedback not only...
Price: USD $74.95;
License: Shareware (Free to Try)
File Size: 4546 KB;
Platform: Windows XP, Windows Vista, Windows NT, Windows Me, Windows 98, Windows 95, Windows 2003, Windows 2000
ITIL Service Management (ITSM) Toolkit 2.11
The comprehensive ITSM Toolkit provides a baseline set of proven, tactical deliverables for IT professionals. These ITIL based tools include essential support materials, templates and guidance to initiate, accelerate and fine tune an ITIL focused organization. Specific guidance includes: - Service Level Agreement (SLA) Template - Operational Level Agreement (OLA) Template - IT Service Catalog Template - IT Service Narrative Template - ITSM...
Price: USD $149.00;
License: Commercial
File Size: 2785 KB;
Platform: Windows 3.x, Windows, Windows 95, Windows 98, Windows Me, Windows NT, Windows 2000, Windows XP
ITIL Service Management Excellerator 1.10
The ITSM Excellerator provides tactical tools and deliverables to help accelerate ITIL based service support & delivery assessments, measurement activities and improvement initiatives. The ITSM Excellerator adds immediate value to IT organizations by providing pre-built best practice materials that assist technology professionals with rapid process improvement, increasing service quality and reducing technology costs. Specific guidance found...
Price: USD $149.00;
License: Commercial
File Size: 2150 KB;
Platform: Windows 3.x, Windows, Windows 95, Windows 98, Windows Me, Windows NT, Windows 2000, Windows XP
ManageEngine ServiceDesk Plus 7.5
ManageEngine ServiceDesk Plus is a web based, easy to use Help Desk and Asset Management software whose features include contract managenent, purchasing and knowledge management functionalities. It has an ITIL ready version too. By integrating Ticketing, Asset Tracking, Purchasing, Contract Management and Knowledge base in one low-cost, easy-to-use package, ServiceDesk Plus gives you the ability to improve productivity of your IT Service team...
Price: USD $0.00;
License: Freeware
File Size: 44032 KB;
Platform: Windows XP, Windows 2003, Windows 2000, Linux
Adventnet ManageEngine ServiceDesk Plus 7.0
ManageEngine ServiceDesk Plus is a web based, easy to use Help Desk and Asset Management software whose features include contract managenent, purchasing and knowledge management functionalities. It has an ITIL ready version too. By integrating Ticketing, Asset Tracking, Purchasing, Contract Management and Knowledge base in one low-cost, easy-to-use package, ServiceDesk Plus gives you the ability to improve productivity of your IT Service team...
Price: USD $0.00;
License: Freeware
File Size: 37002 KB;
Platform: Windows 2000, Windows, Windows XP
Jet Service Desk 1.60
Jet Service Desk is a high-speed HelpDesk/Service Desk system which includes following workflows: Request Management, Incident Management, Problem Management, Change Management, Service Asset and Configuration Management, Service-Level Management, Knowledge Management. Jet Service Desk main module corresponds to classic Windows application which takes 4-9 MB of memory and doesn't need to install additional platforms and libraries....
Price: USD $174.00;
License: Shareware (Free to Try)
File Size: 3826 KB;
Platform: Windows XP, Windows Vista, Windows 2003, Windows 2000
ProcessWorx CMDB 1.5.0204
The ProcessWorx CMDB provides a foundation for IT organizations to improve their core operational processes. By establishing a standard, centralized information repository through a Configuration Management Database (CMDB), IT organizations can establish higher levels of service delivery, support and increase customer satisfaction. Based on the ITIL framework and ITSM best practices, this tactical, cost-effective solution helps IT...
Price: USD $149.00;
License: Commercial
File Size: 40150 KB;
Platform: Windows 3.x, Windows, Windows 95, Windows 98, Windows Me, Windows NT, Windows 2000, Windows XP
ActiveXperts Helpdesk System 2.0
ActiveXperts HelpDesk System is a powerful, web enabled support management system designed for help desks, call centers, customer support centers and ICT departments. It is designed to provide a complete support solution, to streamline helpdesk processes.
ActiveXperts HelpDesk System helps you to increase customer satisfaction and reduce customer downtime. It helps you to improve response times to customers and improve accuracy of the...
Price: USD $1195.00;
License: Shareware (Free to Try)
File Size: 4391 KB;
Platform: Windows XP, Windows Vista, Windows 2003, Windows 2000
Aegis Help Desk 7.12
Aegis Help Desk is a fully integrated Help Desk, Client and Asset Management system to power your call center.
Aegis Help Desk is an advanced, powerful and fully featured Help Desk, Client and Configuration Management system. It is very easy to use, intuitive, affordable and packed with features Help Desk users have come to rely on. It will work on Windows and also over the web. It is designed for organizations that does not require the...
Price: USD $559.00;
License: Shareware (Free to Try)
File Size: 39741 KB;
Platform: Windows 95, Windows 98, Windows Me, Windows NT, Windows 2000, Windows XP
FireScope BSM:BE 2.1.4
FireScope Business ServiceManagement, Business-Edition (BE) is the first BSM solution on the market available as a free, downloadable trial. Everything you need to better align IT with the business is included in this 400 meg virtual machine. The trial has no feature restrictions, just a 28-day, 100 asset limitations
With FireScope, you can innovate your IT Operations with a real-time view of your critical IT services, combined with...
Price: USD $2.45;
License: Shareware (Free to Try)
File Size: 451590 KB;
Platform: Windows XP, Windows 2003, Windows 2000, Mac OSX, Linux
Service Center Operator 2.3 Service Center Operator software for service centers and workshops. ServiceManagement represents new generation of management software for service centers. It manages full life cycle of repairing and tuning from equipment reception to shipping repaired equipment back to customer. Along with management it provides profit and statistical analysis of activity by different types of work reports.
Service Center Management (SCM) - Server 2.3 Service Center Management (SCM) – software for service centers and workshops. SCM represents new generation of management software for service centers. It manages full life cycle of repairing and tuning – from equipment reception to shipping repaired equipment back to customer. Along with management it provides profit and statistical analysis of activity by different types of work reports.
Web Help Desk - Mac OS X Server Install 8.4.6.10
The Web Help Desk is an affordable and intuitive web based help desk software for your service desk software, customer support software, and issue tracking software needs.
Are you using "email" and "sticky notes" on your monitor to track your help desk team's issues and requests? …or STOP PAYING EXCESSIVE ANNUAL FEES for your current help desk software solution!
Say "good bye" to your current,...
Price: USD $0.00;
License: Shareware (Free to Try)
File Size: 52224 KB;
Platform: Mac OSX
Web Help Desk (Windows Server Install) 8.4.6.10
The Web Help Desk is an affordable and intuitive web based help desk software for your service desk software, customer support software, and issue tracking software needs.
Are you using "email" and "sticky notes" on your monitor to track your help desk team's issues and requests? or STOP PAYING EXCESSIVE ANNUAL FEES for your current help desk software solution!
Say "good bye" to your current,...
Price: USD $0.00;
License: Shareware (Free to Try)
File Size: 77824 KB;
Platform: Windows XP, Windows Vista
